By: Terry Lackmeyer, My Pet’s Brace Customer Service Representative
Frequently, owners express concern about the evaluation appointment for their dog’s leg brace. Many fear that we are going to manipulate the dog’s leg and cause pain, or that they will not be able to remain with their pet. Neither of those thoughts are true. So, let me explain what happens during the evaluation appointment.
The first thing needed for the appointment is a written diagnosis from your vet or rehab professional telling us about your dog’s injury. Since we are not veterinarians, we need to know the exact diagnosis so that we can be sure we are making the correct leg brace for your dog’s injury.
Next, you and your dog will be taken into an exam room where you will meet with the clinician. After taking time to review the information from your vet and meeting you and your dog, the clinician will ask several questions regarding your dog’s living arrangements, time spent inside vs outside, activity level, and any other pets in the household. The clinician will discuss your dog’s injury and observe your dog walking up and down the hallway several times. The clinician may feel your dog’s leg to check for any swelling or discomfort. We may bend your dog’s leg, in a normal flexing motion, to listen for any type of clicking or popping sounds. This will not hurt the dog. If the dog shows any type of discomfort with this flexion, the clinician will stop.
Once the clinician has gathered all the information, we will explain what is going on in your dog’s leg and how and why the brace will help. You will have ample opportunity to ask any questions you may have. Sometimes, the clinician has the unfortunate task of telling the client that the brace is not the correct solution for the dog’s injury. Rest assured that if we do not feel a brace is appropriate for your pet, we will be honest and let you know that. If that occurs, there is no charge for the evaluation appointment.
After explaining your dog’s injury and how and why the brace will help and making sure you want to move forward with the brace, the clinician will make a cast of your dog’s leg. You will be with your dog the entire time, helping to keep them calm. Someone will support your dog under their belly, so they are comfortable while the clinician does the casting. The casting process takes less than 5 minutes and is completely painless and non-invasive for the dog. The toughest thing your dog will need to do is stand there, with support of course. After casting, the clinician will take measurements of your dog’s leg. If your dog is getting a hock or carpal brace, the clinician will make a tracing of your dog’s paw.
Once the cast is complete and the owner has no further questions, payment will be handled at the front desk. All braces must be paid in full before the brace goes into production. We accept all credit cards, cash, check and Care Credit.
Our goal during the evaluation, or any of our appointments, is to provide a warm, friendly atmosphere for both the dog and owner. We want to answer all your questions and alleviate any concerns you may have regarding the brace and your dog.